Returns
Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging.
Several types of products are exempt from returns. Perishable products such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary products, hazardous materials or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we need a receipt or proof of purchase.
Do not return your purchase to the manufacturer.
There are certain situations where only partial refunds are given (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item that is not in its original condition, is damaged or is missing parts for reasons not due to our error
Any item returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or denial of your refund.
If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method, within a certain number of days.
Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Then contact your bank. There is often a bit of processing time before a refund is issued.
If you have done all of this and still have not received your refund, please contact us at [ info@ezmartshop.online ](mailto: info@ezmartshop.online ).
Sales items (if applicable)
Only regular priced items can be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are faulty or damaged. If you need to exchange it for the same item, please email us at [ info@ezmartshop.online ](mailto: info@ezmartshop.online ) and send your item to: Ezmart ADDRESS Rua tras do rio 10/3A.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item was not marked as a gift when you purchased it, or if the shipper sent it to you for shipping later, we will send a refund to the giver and they will find out about your return.
Shipment
To return the product, contact us at [ info@ezmartshop.online ]( info@ezmartshop.online ) by writing - Return - in the subject line. We will provide you with the detailed information necessary to make the return. You will need to pay shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on your location, shipping time to our warehouse may vary.
For any additional information we are at your disposal:
(info@ezmartshop.online ](mailto: info@ezmartshop.online ) Thank you.